Need help?
Frequently Asked Questions
Our Hair
Clip-in hair extensions are temporary hair extensions designed to add length, volume, or fullness without permanent installation. Celviá clip-in extensions are applied using our patent-pending CelviSkin base, allowing for a secure, comfortable fit that can be worn daily or occasionally and removed at any time without damaging natural hair.
Clip-in hair extensions are for anyone looking to add length, volume, or fullness without a permanent commitment. They’re ideal for first-time extension wearers, experienced users who want flexibility, and those who prefer a removable option for daily wear, special occasions, or travel. Celviá clip-in extensions are designed for comfort, security, and natural blending, making them suitable for a wide range of hair types and lifestyles.
When applied and removed correctly, clip-in hair extensions are not damaging to natural hair. Celviá clip-in extensions are designed with comfort and balance in mind, using our patent-pending CelviSkin base to help distribute weight evenly and minimize tension. As with any hair extension, proper placement, gentle handling, and correct removal are key to maintaining healthy hair.
Yes. Clip-in hair extensions can be worn daily when properly cared for. Celviá clip-in extensions are designed for comfortable, secure wear and can be used for everyday styling or special occasions. Daily wear should be paired with mindful application, appropriate heat settings, and regular maintenance to ensure both your natural hair and extensions remain in optimal condition.
We do not recommend sleeping in clip-in hair extensions. Clip-ins are designed to be removed before bed to help protect both your natural hair and the extensions from unnecessary tension, tangling, or breakage. Removing your clip-ins at night and storing them properly will help maintain their shape, softness, and longevity over time.
We do not recommend showering in clip-in hair extensions. Clip-ins are designed to be removed before showering to prevent tangling, unnecessary tension, and water saturation at the base. Removing your extensions before showering helps protect both your natural hair and the extensions, preserving their shape, softness, and longevity.
We do not recommend swimming in clip-in hair extensions. Chlorine and salt water can be especially damaging to hair extensions, as they strip moisture, increase dryness, and can lead to tangling or breakage. Prolonged exposure to water can also compromise the structure of the hair and base. For best results and long-term longevity, clip-in extensions should always be removed before swimming and stored safely until use.
No. We do not recommend blow-drying clip-in hair extensions while they are installed in your hair. Blow-drying while extensions are attached creates unnecessary tension at the root, which can lead to pulling, breakage, or damage to your natural hair. For best results, clip-in extensions should be removed and blow-dried off the head using a hair extension holder. This allows for even drying while protecting both your natural hair and the extensions.
When styling your hair with clip-in extensions installed, always support the weft at the top while curling or styling. Holding the weft helps prevent unnecessary tension and pulling at the root, protecting both your natural hair and the extensions. Gentle handling and controlled movements are key to maintaining comfort, security, and long-term hair health.
Yes. Celviá hair extensions are made using extremely high-quality, 100% human hair. Our hair is true Remy, meaning the cuticle is intact and aligned in one direction to ensure softness, longevity, and reduced tangling.
Celviá hair features a fine-strand density with a soft, fluffy natural S-wave when washed and air-dried. This texture is designed to mimic healthy, natural hair. If you’re seeking a different texture, you may submit a custom order form for specialized requests.
Celviá hair is currently available exclusively in our patent-pending CelviSkin construction. Custom orders for alternative extension types may be placed through our custom order form.
Celviá hair is currently available exclusively in our patent-pending CelviSkin construction. Custom orders for alternative extension types may be placed through our custom order form.
The lifespan of Celviá hair extensions depends heavily on home care. Proper heat settings, tools, and daily practices play a major role in longevity. Following our recommended care guidelines will help your extensions last as long as possible. You can access our free care guide for detailed instructions.
For best results, we recommend following our official care guide, which outlines approved shampoos, conditioners, and styling products specifically suited for Celviá hair extensions.
A professional stylist can perm your extensions, but please note that perming involves harsh chemicals and may significantly shorten the lifespan of the hair.
This is not typically recommended. Any chemical alteration, including keratin treatments, will void eligibility for returns or exchanges and may compromise the integrity of the hair.
COLOR MATCHING SUPPORT
For the most accurate results, we recommend completing our color matching form. One of our experts will review your submission and provide personalized shade recommendations.
When your order arrives, please open only the small viewing door on the box. This section contains a single piece you can clip into your hair to confirm the color match. The larger door is sealed with a tamper-proof sticker. If the color is incorrect and the tamper-proof seal remains unopened, you may exchange your hair for a different shade.
While Celviá extensions are crafted from premium Remy human hair, we do not recommend bleaching them. Bleaching can significantly reduce the lifespan and integrity of the hair.
Yes. Visit the Celviá Atlas to find a professional stylist near you who can provide an in-person color match.
HAIR CARE
Yes. Heat styling is safe when done properly. We recommend keeping heat tools at or below 325°F and always using a heat protectant to preserve the hair’s integrity.
Wash frequency depends on how often you wear your extensions and the products you use. On average, clip-ins should be washed every 4–5 wears.
The easiest method is to secure your extensions using a suction hair holder in the shower. Gently shampoo, rinse thoroughly, and condition before allowing them to air dry.
Not necessarily. Hair is most fragile when wet, so we recommend allowing extensions to air-dry about 90% before applying heat. Use low heat settings and always apply a heat protectant, leave-in conditioner, and serum before blow-drying.
When caring for hair extensions, it’s best to avoid products containing harsh or drying ingredients such as sulfates, parabens, and high levels of alcohol, as these can strip moisture and shorten the lifespan of the hair. For extensions specifically, we do not recommend bond-building treatments, as they are formulated for chemically altered natural hair and may negatively affect the structure and performance of extension hair over time. Choosing gentle, hydrating formulas will help maintain softness, shine, and longevity.
OUR TOOLS : BRUSHES
The Directory is Celviá’s ever-expanding collection of hair brushes, thoughtfully designed to support every stage of hair care and styling. Each brush is intentionally numbered to reflect who you call on for a specific need, making it easy to reach for the right tool, every time.
The 212 brush is a dual-function essential, crafted with a blend of boar bristles and nylon pins. This combination allows the brush to gently detangle while stimulating the scalp, supporting natural oil distribution, and promoting overall hair health. It is designed for balance, effective without being aggressive.
The 247 brush is Celviá’s everyday refinement designed for consistent, effortless use without compromise. Crafted with rounded stainless steel tips and intentionally free of protective ball ends, it glides smoothly through hair without snagging or disrupting extension attachment points. The result is a brush that is precise, gentle, and exceptionally safe for both natural hair and extensions.
This feature is intentional. The opening functions as a drainage point, allowing moisture to escape when the brush is used with water. This prevents internal buildup and helps protect the integrity of the brush over time.
The 214 brush is an extra-long barrel round brush designed for controlled smoothing and polished blowouts. It features a blend of nylon and boar bristles that work together to refine the hair while helping the brush maintain its structure and performance through repeated use.
Brushes should be cleaned regularly to maintain performance and hygiene. For most users, washing every one to two weeks is sufficient, depending on product usage and styling frequency.
Begin by removing all hair from the brush. Fill a sink with very hot water and add a clarifying shampoo to break down oils and product residue. Allow the brushes to soak for approximately fifteen minutes, then rinse thoroughly. Lay brushes face-side down to air-dry so any remaining moisture can drain naturally.
ROLLER SETS
Roller sets are used to create volume, shape, and lasting structure in the hair. They allow the hair to set with intention, building lift at the root and soft movement through the lengths without relying on excessive heat styling.
The aluminum core is designed to distribute heat evenly throughout the roller, allowing the hair to set more efficiently and consistently. This results in a smoother finish, improved hold, and a style that lasts longer with less repeated heat exposure.
Yes, if applied incorrectly. It’s essential that the hair ends are fully smoothed and secured at the edge of the roller before rolling. Loose or exposed ends may catch in the velcro, particularly on longer or layered hair. Proper sectioning and placement ensure a seamless, tangle-free set.
For best results, we recommend following our guided video tutorial, which demonstrates proper sectioning, rolling technique, and placement to achieve balanced volume, shape, and hold.
PROS
Yes. Celviá welcomes professional partners and supports salons interested in carrying our hair and tools. For wholesale or large-volume orders, we invite you to contact our support team directly so we can assist you with a tailored purchasing experience.
Professional pricing is available for qualifying bulk orders. Discounts are based on order volume rather than individual credentials. For more information on bulk purchasing, please reach out to our support team.
At this time, Celviá hair is offered exclusively in our signature constructions. However, we do accommodate professional inquiries for alternative constructions on a custom basis. If you are interested in ordering Celviá hair in a professional format, please contact us directly to discuss options.
The Celviá Atlas is our curated directory of trusted professionals who work with Celviá hair and tools. It exists to connect clients with stylists who understand our products, our standards, and our approach to customization and care.
To be listed in the Celviá Atlas, professionals must carry a minimum of two Celviá product lines. This may include combinations such as CelviSkin and Elevare, or CelviSkin and The Directory. The Atlas is reserved for professionals who actively integrate Celviá into their services and client experience.
Formal education offerings are not available at this time. We are actively developing future educational resources and encourage professionals to check back for updates as the brand continues to evolve.
Yes. Professional customization, including cutting and coloring, may be performed at the stylist’s discretion. Please note that any chemical alteration voids warranty eligibility. We recommend that all customization be performed by experienced professionals familiar with extension hair.
We’re sorry to hear that. Please refer to our Returns & Exchanges policy for detailed information regarding eligibility and next steps. This ensures concerns are handled efficiently and in alignment with our care and warranty standards.
Yes. Professionals are welcome to recommend Celviá products to clients regardless of retail participation. However, Atlas listing and professional benefits are reserved for those who actively carry and integrate Celviá products into their offerings.
For all professional, wholesale, or partnership-related inquiries, please contact our support team. We’re happy to provide guidance based on your salon’s needs and goals.
PARTNERS
Yes. Celviá collaborates with a select group of partners whose work, values, and creative perspective align with our brand. We approach every partnership with intention, prioritizing quality, alignment, and long-term vision.
Partnerships may include affiliate relationships, creative collaborations, editorial features, or campaign-based work. Opportunities are evaluated individually to ensure they reflect Celviá’s aesthetic, standards, and design philosophy.
Those interested in partnering with Celviá are invited to submit an inquiry through our partnership form. Each submission is reviewed thoughtfully, and selected partners will be contacted directly.
We look for partners who demonstrate a refined point of view, strong storytelling, and an engaged audience. Alignment with our brand values, visual standards, and approach to beauty is essential.
Audience size is considered, but it is not the sole factor. Engagement, content quality, and overall brand alignment are equally important.
Partnership structures vary depending on the nature and scope of the collaboration. Opportunities may include affiliate commissions, gifted product, paid campaigns, or a combination of these elements.
Product inclusion may be offered as part of select partnerships, though it is not guaranteed. All product placements are determined on a case-by-case basis.
For press, media, or editorial inquiries, please contact our team through the appropriate inquiry channel listed on our website.
RETURNS & EXCHANGES
Celviá stands behind the quality and craftsmanship of every piece we create. Our hair is made from meticulously selected, cuticle-intact human hair and refined through a proprietary, gentle 10-day coloring process to ensure softness, longevity, and seamless blending. Our guarantee exists to honor your investment and to ensure the hair you receive reflects the standards and intention behind our work.
Our guarantee covers verified quality-related concerns that go beyond normal wear of human hair. These include issues related to structural integrity, fiber stability, and premature color changes when reported within the appropriate coverage window.
Because Celviá hair is real human hair, it behaves much like your own. Subtle tangling, changes in softness due to environment, and minor shedding are considered normal wear. A quality concern is defined as behavior that is severe, persistent, and inconsistent with natural hair performance.
Hair may qualify for replacement if it experiences severe, tightening tangles that cannot be brushed out with proper hydration and detangling, worsen during smoothing or brushing, or form knots that indicate structural instability beyond normal wear.
A small amount of shedding is expected with all human hair extensions. A quality concern may exist if lightly running fingers through the hair results in repeated clumps coming out or if shedding is excessive and ongoing, suggesting a construction or base issue.
Celviá hair is colored slowly and intentionally to preserve tone and longevity. Noticeable fading within 7 days of delivery, when not caused by improper products, excessive heat, or over-washing, may qualify for review. Color changes occurring after this window are typically influenced by environment, water, product use, or heat and cannot be accurately assessed.
Quality-related concerns must be reported within 14 days of delivery. Color-related concerns must be reported within 7 days of delivery. Claims submitted outside these windows are not eligible for replacement.
Any chemical alteration voids eligibility. This includes dyeing, toning, bleaching, glossing, purple or blue shampoo use, chemical straightening or perming, and keratin treatments. Once chemicals are applied, the hair can no longer be evaluated fairly under our guarantee.
To ensure a fair and accurate review, we require a detailed overview of product usage, heat styling practices, care and wear habits, and clear visual documentation of the concern. This allows us to assess each claim responsibly and transparently.
In some cases, yes. To uphold the highest standard of accountability, we may request the hair be returned for further evaluation. This may include professional testing to confirm the condition aligns with the details provided. This process protects both our clients and the craftsmanship behind every Celviá piece.
Even when a replacement isn’t possible, our team is always happy to help troubleshoot, offer guidance, and support you in achieving the best possible outcome with your Celviá hair.
SHIPPING & DELIVERY
All Celviá orders are carefully prepared and shipped with attention to detail and quality control. Each order is handled with care to ensure your products arrive safely, accurately, and in alignment with the standards we uphold across every part of the Celviá experience.
Orders are processed within a standard fulfillment window before shipment. Processing times may vary during new releases, high-volume periods, or for custom orders. Once your order ships, you will receive a confirmation email with tracking details.
Delivery times vary based on destination, shipping method selected at checkout, and carrier conditions. Estimated delivery timelines will be available once your order has shipped and tracking information is active.
International shipping availability varies by destination. If international shipping is available for your location, options will appear at checkout.
Duties and taxes are not included unless explicitly stated at checkout. Any applicable customs fees are assessed by the destination country and are the responsibility of the recipient.
Once an order enters processing, changes or cancellations may not be possible. If you need assistance, please contact our support team as soon as possible and we will do our best to help before fulfillment begins.
Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow time for the carrier to update tracking details.
Shipping delays may occasionally occur due to carrier-related factors outside of our control. If your package is marked as delivered but cannot be located, please contact our support team promptly so we can assist with next steps.
If your order arrives damaged, please contact our support team within 48 hours of delivery and include clear photos of the packaging and product. This allows us to assess the issue and support you as quickly as possible.
Shipping protection may be available at checkout. If offered, coverage details will be clearly outlined prior to purchase.
ACCOUNT & SUPPORT
Creating an account is optional. You may check out as a guest. However, creating an account allows you to view order history, track shipments, and manage your information more easily.
You can access your account by selecting “Account” from the site navigation and logging in with the email address used at checkout.
Select “Forgot password” on the login page and follow the prompts to reset your password. A reset link will be sent to your registered email address.
For assistance, please contact our support team through the contact form on our website or by emailing support@celviabeaute.com. We aim to respond thoughtfully and efficiently to all inquiries.
Our support team operates during standard business hours, excluding holidays. Response times may vary during launches or high-volume periods, but all inquiries are reviewed in the order they are received.
If you experience an issue with your order, please contact our support team as soon as possible with your order number and a brief description of the concern. This allows us to assist you quickly and accurately.
Detailed information regarding returns, exchanges, and shipping can be found in the corresponding sections of our FAQ. These pages outline our policies clearly so you know exactly what to expect.
