Shipping Policy

At Celviá, we know you're excited to receive your order, and we're committed to getting it to you as quickly as possible.

Order Processing

Orders placed Monday through Friday before 3:00 PM Eastern Time (EST) are typically processed and shipped the same business day.

Orders placed:

• After 3:00 PM EST

• On weekends

• On U.S. federal holidays

will be processed and shipped on the next business day.

Please note that processing times may be extended during product launches, promotional events, holidays, or periods of unusually high order volume.

Selecting an expedited shipping method affects transit time only and does not change order processing times.

Shipping Confirmation & Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become active.

Delivery Estimates

Delivery times are estimates provided by the shipping carrier and begin once your order has been shipped. While we strive to meet these estimates, Celviá cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, weather, natural disasters, customs, or other circumstances beyond our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, Celviá is not responsible for delays, lost shipments, or additional shipping charges. If your order has not yet shipped, please contact us immediately and we will do our best to update your shipping information.

Lost, Stolen, or Delivered Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Celviá is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. If you experience a delivery issue, we recommend contacting the shipping carrier directly to initiate a claim.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the product, packaging, and shipping box. We will review your claim and determine the appropriate resolution.

Order Changes & Cancellations

Because we begin processing orders quickly, requests to modify or cancel an order cannot be guaranteed. If you need to make a change, please contact us as soon as possible after placing your order. Once an order has shipped, it cannot be modified or canceled.

Shipping Policy Updates

Celviá reserves the right to update or modify this Shipping Policy at any time without prior notice.